Shipping and returns

On its way fast. Easy to send back.

Every parcel is insured and tracked. Changed your mind? You have 30 days to return it.

  • Free shipping

    Over 40 000 Ft.

  • Ships in 1–3 days

    Working days, for bags in stock.

  • Insured & tracked

    You get the tracking number by email.

  • 30-day returns

    No reason needed.

Shipping options

MethodWherePriceFree
GLS home deliveryHungary1 400 Ftover 40 000 Ft
GLS parcel pointHungary1 400 Ftover 40 000 Ft
MPL home deliveryHungary2 000 Ftover 40 000 Ft
GLS home deliveryEuropean Union4,99 €over 150 €
GLS home deliveryCyprus, Malta, Norway25,99 €–
International shippingOutside the EU (e.g. Switzerland, UK, USA)39,99 €–
Pickup at the showroom1052 Budapest, Szervita tér 3.freealways

Cash on delivery (GLS): 2 000 Ft including shipping, and only a 600 Ft fee over 40 000 Ft. You see the exact shipping fee at checkout, before you pay. For deliveries outside the EU, the destination country may charge customs duties and taxes.

When will it arrive?

  • 1–3working days until we ship a bag in stock
  • Hungary1–2
    EU2–4
    Rest of world6–10
    working days for delivery, after the parcel ships
  • 2–3 weeksfor made-to-order and custom bags

When you get the parcel, take a quick look at it. If it's damaged, ask the courier to record it and let us know.

Returns in 3 steps

You have 30 days from receiving your order to change your mind, no reason needed.

  1. 1

    Let us know

    Email info@helixgoods.com or start a return in your account on the order. You log in with the email you ordered with; we send you a one-time code.

  2. 2

    Send it back

    Within 14 days, post it to our showroom (1052 Budapest, Szervita tér 3.) or bring it in. Return shipping is on you, but we can book a GLS pickup: you pay in advance, pack the bag, and the courier brings the label.

  3. 3

    Get your money back

    We refund the price within 14 days of your message, once the bag is back with us, to your original payment method.

Start a return

Good to know

  • Try the bag on as you would in a shop. If it's been used beyond that, we may deduct for the loss of value, up to the full price if the bag can no longer be sold.
  • The refund includes the original shipping fee within the first 14 days, up to the cost of our standard delivery.
  • We refund once the bag is back with us. Within the first 14 days, proof of sending is also enough, as the law requires.

Exceptions

  • Custom bags made to your design can't be returned as standard. In some cases we can still accept them, depending on whether we can resell them.
  • Custom design fees, once the work is done.
  • Gift cards aren't returnable; you can use them within 2 years of purchase.

Your bag needs repair?

Every bag has a lifetime warranty. We fix it.

Warranty and repairs

Question about your order?

Write to us, we're happy to help.

Write to us