Terms and Conditions

1. Introduction

These General Terms and Conditions (Terms) set out the contract between Helix Művek Kft. (the Seller) and you, the customer buying in the www.helixgoods.com webshop (the Webshop). By placing an order, you accept these Terms.

The contract is concluded at a distance, by electronic means. It is governed by Act V of 2013 on the Hungarian Civil Code (Ptk.), Government Decree 45/2014 (II. 26.) on contracts between consumers and businesses, and Act CVIII of 2001 on electronic commerce services.

The contract is in Hungarian or English, depending on the language you choose when ordering. If the two versions differ, the Hungarian text prevails. We don't file the contract as a separate written document; you receive your order details and confirmation by email, and you can also see them in your account if you have one.

2. Seller details

Company name	Helix Művek Kft.
Registered office and postal address	Szervita tér 3. 4/11., 1052 Budapest, Hungary
Company registration number	01-09-409580 (Company Registry Court of the Budapest-Capital Regional Court)
Tax number	32158353-2-41
EU VAT number	HU32158353
Bank account	11705008-22556970
Email	info@helixgoods.com
Phone	+36 30 965 7595
Showroom (pickup)	Szervita tér 3. 5/11., 1052 Budapest, Hungary
Hosting provider	Shopify Inc., 151 O'Connor Street, Ground floor, Ottawa, ON K2P 2L8, Canada

3. Products and prices

The Webshop sells handmade backpacks, bags, accessories and gift cards. Each product page lists the key details (material, size, colour, price). As every piece is made by hand, small differences from the photos (pattern, shade) can occur; these are not defects.

Prices include VAT. You see the shipping fee separately at checkout, before paying. We don't charge for packaging.

If, despite our care, a price is obviously wrong (for example 0 or far from the usual price), we're not obliged to sell at that price. We'll offer you the product at the correct price; if you don't want it, no contract is formed and we refund anything you've paid.

4. How to order

1. Choose a product and add it to your cart.
2. In the cart you can check and change products and quantities, or remove them.
3. Accept the Terms and the Privacy Policy, then go to checkout.
4. Enter your contact and delivery details, and choose shipping and payment. You can order as a guest, without registering.
5. Before you complete the order, the summary page shows all details and the total to pay. You can fix any input errors there, or go back to earlier steps with the "Back" button.
6. You place the order with the button that involves an obligation to pay ("Pay now").

5. When the contract is formed

After you order, we send an automatic confirmation email with your order details. The contract is formed with this confirmation. If you don't receive it within 48 hours (check your spam folder too), you are released from your offer; in that case please email info@helixgoods.com.

When your parcel ships, we send a shipping notice with the tracking number. Your invoice is sent electronically by email.

6. Payment

You choose how to pay at checkout: by card (Visa, Mastercard, American Express), Apple Pay, Google Pay or Shop Pay, by bank transfer in advance, or cash on delivery. Card details are handled by the payment provider; we have no access to them.

Bank transfer in advance. After you order, we email you a payment request with the details needed for the transfer. Please put your order number or the invoice number in the reference. We ship once the amount has arrived.

Cash on delivery. For home delivery you can pay the courier in cash or by card; at a parcel point, by the methods that parcel point accepts. Any cash-on-delivery fee is shown at checkout.

7. Shipping

Method	Area	Fee	Free
GLS home delivery	Hungary	as shown at checkout	over 40,000 HUF
GLS parcel point	Hungary	as shown at checkout	over 40,000 HUF
GLS home delivery	European Union	as shown at checkout	over €150
International shipping	outside the EU	as shown at checkout	not available
Pickup	showroom, Szervita tér 3. 5/11., 1052 Budapest	free	–

Every parcel is insured and tracked. For deliveries outside the EU, customs duties and taxes of the destination country may be charged to you.

Delivery times:

• In-stock items: shipped within 1–3 working days; delivery usually takes 1–2 working days in Hungary, 2–4 in the EU and 6–10 to the rest of the world, after the parcel ships.
• Made-to-order or custom items: 2–3 weeks, as stated on the product page.
• We deliver within 30 days of the contract at the latest, unless we agree otherwise. If we're late, we'll let you know and, if you ask, refund what you've paid without delay.

Please check your parcel on delivery. If it's damaged, ask the courier to record it and let us know; this makes things easier but doesn't affect your statutory rights. The risk passes to you when you receive the parcel.

If you don't collect your parcel and it comes back to us, we may charge the cost of sending it again.

8. Right of withdrawal (30-day returns)

As a consumer, you can withdraw from the contract without giving a reason within 30 days of receiving the product. That's longer than the 14 days required by law; we offer the extra time voluntarily, under the rules of Government Decree 45/2014. If products arrive separately, the period runs from receipt of the last one. You can also withdraw between placing the order and receiving it.

How to withdraw. Tell us clearly that you want to withdraw, by email to info@helixgoods.com or through your account on the website. You log in to your account with the email address you used for the order; we send a temporary login code to that address. You may use the model form below, but you don't have to. It's enough to send your statement on the 30th day. We'll confirm receipt by email.

Sending the product back. Return the product within 14 days of telling us, to our showroom (Szervita tér 3. 5/11., 1052 Budapest, Hungary), or bring it in person. You pay the return shipping. If you'd like, we can arrange a GLS courier to collect the parcel from you on an agreed day and bring the label; in that case you pay the shipping in advance and just need to pack the product.

Refund. We refund the price of the product within 14 days of receiving your withdrawal. Shipping fees are not refunded, except if you withdraw within 14 days of receipt: then, as the law requires, we also refund the cost of the cheapest delivery option. Refunds go back to the original payment method, free of charge. We issue the refund once the product is back with us. If you withdraw within 14 days of receipt, proof that you've sent it back is also enough, as the law requires.

Loss of value. You may examine and try the product as you would in a shop. If you use it beyond that and its value drops, you are responsible for the loss of value.

Exceptions. The right of withdrawal does not apply:

• to products made to your specifications at your explicit request (custom backpacks, one-off bags). In individual cases we may still accept a return; we decide at our discretion, based on whether the item can be resold;
• to services already fully performed with your explicit consent (for example a custom design fee).

Gift cards can be used within 2 years of purchase.

To avoid disputes, we may video-record the unpacking of returned parcels; our Privacy Policy applies to this.

9. Warranty for defects (kellékszavatosság)

If the product is defective, you can make a claim against us under sections 6:159–6:167 of the Civil Code. You can ask for repair or replacement, unless that is impossible or would cost disproportionately more. If repair or replacement isn't possible or we don't undertake it, you can ask for a proportionate price reduction or withdraw from the contract. You can't withdraw over a minor defect.

Please report a defect promptly after you discover it; reporting within two months of discovery always counts as on time. You can make a claim within two years of receipt. Within one year of receipt, a defect is presumed to have existed at delivery, unless this is incompatible with the nature of the product or the defect.

10. Product liability (termékszavatosság)

As we make our products ourselves, you can also bring a product liability claim against us under sections 6:168–6:170 of the Civil Code, within two years of the product being placed on the market. In this case you can only ask for repair or replacement, and you need to prove the defect. You can't make both kinds of claim for the same defect at the same time.

11. Lifetime warranty (voluntary guarantee)

We want our bags to last as long as possible, so we give them a voluntary lifetime warranty. A repaired bag means less waste and fewer new materials, so we always choose repair over replacement. This warranty adds to your statutory rights and doesn't limit them.

• What it covers: manufacturing and factory material defects, for example seams coming undone or fabric wearing through without heavy external impact.
• What it doesn't cover:
  • everyday wear and fading; zip pulls, buckles, straps and the back panel age naturally over the years, and we repair or replace them for a fee;
  • surface changes that don't affect use, like fuzzing, scuffed or marked fabric;
  • damage from use, like a tear, a cut or a burn;
  • bites, scratches and sharp-edge damage;
  • damage from accidents, improper use or repairs by others;
  • the original, visible character of vintage materials.
• What we do: we repair the bag free of charge, replacing parts where needed. For simple fixes we can post you a part (buckle, zip pull, patch) with easy instructions. We don't replace the whole product; if a bag can no longer be repaired, we offer a discount on a new H.ELIX bag.
• How long: for the bag's expected lifespan, which we judge by how intensively and how long it has been used. With normal use that's at least 3 years and can be well over 10; with very intensive use it may be 1–2 years.
• Who it's for: every owner of a genuine H.ELIX product, not just the original buyer. The bag's number (e.g. Nr. 47) or the order number helps us identify it, but isn't required.
• Collaborations: products made with Véeletlen, VAN, SND_BCN and other partners are covered the same way, unless the product page says otherwise.
• How to claim: email info@helixgoods.com with a photo of the problem. We look at the photo first, so you only send the bag if needed; if it isn't a warranty case, we explain why and send a repair quote. Then bring the bag, clean and empty, to the showroom, or post it to the showroom address (Szervita tér 3. 5/11., 1052 Budapest, Hungary). A repair usually takes 2–4 weeks, depending on workload.
• Shipping: the owner pays for sending the bag to us and back.
• Where: worldwide.

Repairs outside the warranty. We also repair damage the warranty doesn't cover, for a fee. Get in touch and we'll send a personal quote, on the best terms we can offer.

12. Complaints and remedies

You can make a complaint by email (info@helixgoods.com), by phone (+36 30 965 7595), by post or in person at the showroom. We look into verbal complaints immediately; if that isn't possible, we take a written record. We answer written complaints in substance, in writing, within 30 days, with reasons if we reject them. We keep complaints and our answers for five years.

If we can't resolve your complaint, you can turn to:

• Conciliation board: Budapest Conciliation Board (Budapesti Békéltető Testület), Krisztina krt. 99., 1016 Budapest, phone: +36 1 488 2131, email: bekelteto.testulet@bkik.hu, web: bekeltet.bkik.hu. The procedure is free; you can also contact the board for your place of residence. We are obliged to cooperate in the procedure.
• Consumer protection authority: the county government office for your place of residence.
• Courts: under the Code of Civil Procedure.
• Customers in other EU countries: the European Consumer Centre (www.magyarefk.hu) helps with cross-border disputes.

13. Personal data

We process the personal data you give when ordering under Regulation (EU) 2016/679 (GDPR) and Hungarian Act CXII of 2011 on informational self-determination. Details of our data processing, cookies and your rights are in our Privacy Policy.

14. Final provisions

The content of the Webshop (photos, texts, logo, design) is protected by copyright and may not be used without our permission.

We may change these Terms; changes apply to orders placed after publication. Your order is governed by the Terms in force when you placed it.

If any provision of these Terms is invalid, the rest remain valid. Matters not covered here are governed by Hungarian law, in particular the Civil Code and Government Decree 45/2014 (II. 26.). Consumers in other EU countries also keep the mandatory consumer protection rules of their country of residence.

In line with Regulation (EU) 2018/302, the Webshop does not treat customers differently based on nationality or place of residence; shipping terms may vary by country.

Annex: Model withdrawal form

(Only fill in and return this form if you wish to withdraw from the contract.)