GENERAL TERMS AND CONDITIONS
We inform you that by using the website available at www.helixgoods.com, you as a customer (consumer) declare that you know and accept the following, Ptk. (Act V of 2013) general contract conditions written on the basis of §§ 6:77-6:81. If you wish to be a customer or an active user of the opportunities offered by our online store, please read our General Terms and Conditions carefully and only use our services if you agree with all of their points and consider them binding on you.
This document is concluded exclusively in electronic form. The contract governed by the following conditions is the Civil Code. is considered a contract concluded between persons who are absent.
1. Operator data:
Service provider name: Helix Művek Kft.
Headquarters and postal address: 1052 Budapest Szervita tér 3. 4/11
Registration authority: Company Court of the Capital City Court
Company register number: 01-09-409580
Tax number: 32158353-2-41
Contract language: Hungarian, English
Electronic contact: firstname.lastname@example.org
Telephone contact: +36309657595
Bank account number: 11705008-22556970
Hosting provider contact information:
Shopify Inc. 151 O'Connor Street, Ground floor, Ottawa, ON, K2P 2L8
In these general terms and conditions, the service provider is hereinafter referred to as: operator.
2. Range of products and services available for purchase
All products on the website.
3. Order information
The displayed products can only be ordered online through the Webstore, delivered to the home by a courier or collected in person by the customer or his authorized representative.
The prices displayed for the products are gross consumer prices.
If the operator displays an incorrect price next to the product, despite the care expected from him, and the price of the product differs from its generally accepted price, the operator is not obliged to supply the product at the incorrect price, but is obliged to offer the customer the real price in the confirmation of the order the possibility of purchasing at a price. If the buyer does not wish to use this option, he has the right to unilaterally withdraw from the contract.
No separate packaging costs will be charged. The detailed delivery tariff is part of these terms and conditions, under the Delivery conditions menu item.
In our online store, you can browse the available products and services by product category. In addition to the listed products, you can view a brief description, price, and other features of each product, without the need for completeness. If you want to get more information about the product, click on the image or name of the product. You will then be taken to the product page, where you can get more detailed information about the product. If you need more detailed information, please contact the operator at the telephone number recorded in the operator's data.
A. You can place the product in the Cart by clicking the cart icon.
You can add products to the Cart without logging in, but you must log in before placing an order. You can only do this if you register. You can find the registration under the following menu item. If you are a registered customer but have forgotten your password, use the password login reminder. If you enter your registered e-mail address here, we will send you your password by e-mail. You can log in using the Login menu item. Enter your registered e-mail address and password here, then press the login button. If the login is successful, this window will display your registered e-mail address and the exit button, which you can use to leave the store.
B. You can check and edit the contents of the basket using the Basket menu item. It is possible to view and modify the quantity of the product in the basket that you wish to order, as well as to choose the payment and delivery method that suits you best, or to delete the given item. It is also possible to completely empty the basket. If you want to add another product to the basket, select the "continue shopping" button. If everything is in order and you have decided to place the order, you can finalize your order by pressing the Checkout button.
C. Once you have finalized your order, we will send you an automatic confirmation containing your order details to the email address you provided. If you do not receive such a letter, the system has not accepted your order. In such a case, please contact us, as already indicated, using the operator data.
After we have completed the processing of your order, we will send you an Order Closed confirmation to the e-mail address you provided. The product will only be delivered after this.
You can monitor the progress of your order until the order is closed using the Order tracking menu item. Here you can also find all the orders you have sent to our online store so far. Each order can be identified by a unique order number.
5. Processing of orders
Orders are processed on working days from 10 a.m. to 4 p.m. It is also possible to place an order outside of the times marked as processing the order, but if it is done after the end of working hours, the order will only be processed on the following working day. The deadline for fulfilling the accepted order is 1-3 working days for products in stock from the confirmation. If the product is not in stock, it takes 2-4 weeks depending on the production.
6. Method of payment for the price of the ordered product and the home delivery fee
Method of payment for the ordered product
Payment by bank transfer in advance: if we have already confirmed your order, you will find our bank account number and the order number in the confirmation e-mail, which must be referenced in the note / announcement section of the transfer. If the transferred amount is credited to our bank account, only then will we deliver the product with the courier service. with a bank card.
Payment by bank card is possible for holders of the following valid and valid bank cards: Acceptable cards must be listed here, e.g. Payment by MasterCard, Visa Etc. Cash on delivery: The product will be delivered by the courier service commissioned by us (here is the name) to the address provided by you, where the price of the product or products according to the invoice must be paid to the courier in cash.
In the case of a cash on delivery order, the cash on delivery fee is added to the delivery cost. In the case of payment by cash on delivery, the ordered product must be paid in cash to the delivery person upon receipt of the package. The final amount to be paid includes all costs based on the summary of the order and the confirmation letter. The invoice and warranty card are included in the package. Upon delivery, please inspect the package before the delivery person, and in case of damage or missing products, ask for a report and do not accept the package. We are unable to accept subsequent complaints without a protocol.
Home delivery rates
Home delivery fee in Hungary: HUF 1,990. In the case of cash on delivery orders, the cash on delivery fee is added to the value of the order.
7. Delivery deadline
In the case of products in stock, it takes 1-3 working days from the confirmation of the order. If the product is not in stock for 3-4 weeks, unless otherwise agreed.
8. Home delivery information
Orders received by our online store are delivered exclusively by couriers of GLS and, in rare cases, MPL courier service. Packages are delivered on working days between 9 a.m. and 4 p.m. As a delivery address, it is advisable to enter an address where the courier can be received continuously during the time of day indicated, and where they can ensure the payment of the value of the shipment and the delivery fee, as well as the cash on delivery fee, to the courier.
Only order the desired products if you can pay the courier the fee when you receive the package. In the case of returned packages that have not been received, we will charge the customer the cost of shipping and return shipping, and we will only be able to resend the package if the consideration for the package is settled in advance.
If you have any additional questions regarding the operation of our store, the ordering and delivery process, we are available at the contact details provided in the operator's data.
9. Information about postal delivery
You must report the loss, partial loss, damage, or destruction of the postal item immediately upon delivery on the delivery note. Failure to do so will result in loss of rights. In the absence of a delivery document, you must report the damage immediately to the post office with another document relating to the shipment within the time limit for forfeiture - that is, within 3 days from the date of delivery.
10. Right of withdrawal
45/2014 on contracts concluded between absentees. according to the regulations of the government decree, the provisions of this point can only be applied to the customer who is considered a consumer. Within 14 working days of receiving the ordered product, the consumer may withdraw from the contract without giving a reason, or return the ordered product in unopened packaging.
If the consumer exercises his right of withdrawal, he must communicate this to the operator in a clear written statement (by registered mail with return receipt or by e-mail). After receiving the cancellation statement, the operator is obliged to confirm it to the consumer immediately. In case of withdrawal, the consumer must return the ordered product to the operator within 14 days of the notification of withdrawal. The cost of the return is borne by the consumer. If the consumer exercises his right of withdrawal, within 14 days after receiving the relevant statement, the operator is obliged to reimburse the consumer for the payments he made, including the delivery fee. The exception to this is if the consumer has chosen a mode of transport that incurs additional costs and is different from normal transport. The service provider does not have to fulfill its repayment obligation until the supplied product has been returned, or until the consumer has received creditworthy proof of the return of the product. In the event of a discrepancy between the two dates, the operator must take the earlier date into account.
The operator may demand compensation from the consumer for material damage resulting from improper use. Therefore, pay particular attention to the intended use of the product, as the consumer is responsible for compensation for damages resulting from improper use.
After the package arrives at our company, the opening of the package and the examination of the returned product are recorded with a video camera. This is necessary to avoid possible misunderstandings later on. (for example, that the returned product was damaged or incomplete)
The consumer is not entitled to the right of withdrawal: in the case of a product whose price depends on financial market movements and fluctuations that the company cannot control. , in the case of a product for which the operator complies with the express request of the consumer for urgent repair or maintenance work.
151/2003, which contains the mandatory warranty rules for certain durable consumer goods for certain products distributed by the operator. According to government decree, a 1-year warranty period is available to the consumer from the day the product is handed over. The buyer is not entitled to the warranty if the defect occurred after the product was handed over to the consumer. For products not covered by the specified regulation, the warranty period provided by the manufacturer is indicated next to the product. In the event of problems related to this, the operator can provide accurate information. In the case of a warranty, the consumer is entitled to repair or replace the defective product free of charge within the warranty period. Warranty repairs cover failures resulting from manufacturing defects. The warranty conditions are valid together with compliance with the conditions in the user manual. In the event of a product failure, you can get more information about what to do at the address and phone number indicated on the warranty letter attached to the device, as well as one of our contact details. The cost of delivering the products to the warranty service point is borne by the customer. You can also return the defective device directly to the service point of our online store. Packages sent by post will not be accepted by our collection point, they will be returned to the sender in any case! During the repair, only new parts may be installed in the product. The operator must endeavor to carry out the repair or replacement within XXX days. The costs of the activities carried out under the warranty are borne by the operator. In other respects, the warranty is governed by §§ 6.171-173 of the Civil Code.
In the event of a defect in the supplied product, the operator may assert a warranty claim against the operator pursuant to the Civil Code. According to 6:159-167:§ i.
13. Dealing with complaints
The operator is obliged to record the complaint in the place indicated in the operator's data, and to keep the complaint, together with the response, for five years from the date of recording. The operator examines the complaint received within 30 days of its receipt and must provide a meaningful response. If the operator gives a negative answer to a complaint, he must explain it in writing. Legal disputes arising from the contract with the operator can primarily be settled peacefully, by agreement between the parties, or before the competent consumer protection authority according to the consumer's place of residence. If these do not lead to a result, the parties will have to go to court.
14. Data management
During the procedure starting with the order, CXII of 2011. the provisions of the law govern, the data protection declaration of the service provider is available on the website.
15. Other provisions
In matters not regulated in these general terms and conditions, the Civil Code (Act V of 2013), in the case of consumer contracts, Act No. 45/2014 on absentee contracts. the provisions of the government decree are governing.